PRIVACY POLICY

Last Amended: March 31, 2025

Privacy Policy for Business Drainage and Plumbing Ltd

At Business Drainage and Plumbing Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

• Personal Data: When you contact us or use our services, we may collect personal information, including your name, email address, phone number, and any other information you provide to us during communication or bookings.

• Cookies and Usage Data: We use cookies and similar tracking technologies to track activity on our website and hold certain information. This helps us improve the user experience and customize our website according to your preferences.

2. How We Use Your Information

We may use the collected information for various purposes, including:

• Providing Services: To process your service bookings and provide you with the requested services.

• Customer Support: To respond to inquiries, resolve issues, and provide customer service.

• Improvements: To improve our website, services, and overall user experience based on your feedback and usage data.

• Marketing and Communications: To send promotional materials, updates, or information about our services that may interest you (only if you have consented to receive such communication).

3. Cookies and Tracking Technologies

Cookies:
We use cookies to enhance your experience on our website. A cookie is a small file stored on your device that allows us to remember your preferences and actions. Cookies help us improve our website’s functionality and tailor content based on your interactions.

Types of Cookies We Use:

• Essential Cookies: These are necessary for the basic functionality of the website (e.g., allowing you to log in or make service bookings).

• Analytics Cookies: These cookies collect data on how users interact with our website (e.g., which pages you visit). This helps us improve the design and usability of our site.

• Functionality Cookies: These cookies allow our website to remember your preferences (such as language or region) to provide a more personalized experience.

Third-Party Cookies:
We may use third-party services, such as Google Analytics, to help analyze web traffic and improve user experience. These third parties may use cookies or similar technologies to collect data on your usage of the website.

Opting Out of Cookies:
You can manage your cookie preferences and disable cookies via your browser settings. However, please note that disabling cookies may affect some features of the website.

4. Data Security

We take the security of your personal information seriously and implement reasonable physical, technical, and administrative measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your personal data with third-party service providers only for the purpose of performing services on our behalf, such as payment processing or data analysis. These third-party providers are obligated to maintain the confidentiality of your information and are restricted from using it for any other purposes.

We may also disclose your personal data if required by law or to protect our legal rights, comply with legal processes, or in case of a merger or acquisition.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Correct or update any inaccurate or incomplete information.

• Delete your personal information, subject to certain conditions.

• Opt-out of receiving promotional communications at any time.

To exercise any of these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.